RUGID products are manufactured to live up to their name. Every RUGID product comes with a no-hassle 5-year warranty. If a defect occurs as the result of intended use during this period we will repair or replace, at our discretion, the defective product or part(s). Normal wear and tear and cosmetic damage are not warranted.
Products and designs may change over time. We will make every effort to replace your product with the same or equivalent. However, if a product is discontinued you may instead be offered a RUGID credit in the amount of the original purchase price.
HOW TO SUBMIT A CLAIM
Warranty claims must be submitted by completing our Warranty Claim Form.
If your warranty claim is approved, you will be supplied with a Return Material Authorization number (RMA#) and a pre-paid shipping label. Products must be returned directly to RUGID in secure and appropriate packaging. We recommend keeping a copy of your tracking number for your records.